Event WiFi, GDPR Compliance and Internet Networking Specialists

Ink wars – big brands battle cheap third-party

You can save up to 80% by opting for third-party printer ink...

Ink wars

You can save up to 80% by opting for third-party printer ink over manufacturer cartridges. However, the big printer brands like HP and Epson would much rather you didn’t.

We’ve found that while the companies may not be blocking third-party cartridges, they’re actively trying to dissuade you from looking elsewhere for your printer ink.

HP and the curious case of ‘dynamic security’

In 2016, selected HP OfficeJet printers started rejecting non-official, HP-chipped ink cartridges. This was due to a ‘dynamic security’ feature that had been activated in the printer software.

HP initially claimed that it was protecting its ‘intellectual property’. Following negative media coverage, however, it later apologised and issued a fix.

We’ve now verified on nine different OfficeJet models that, after the firmware was updated, the printers accept third-party inks once more. If you have an OfficeJet printer, you should download the firmware update to it.

Warnings and error messages

HP may not be blocking third-party cartridges on OfficeJet printers any longer. However, we’ve found in our testing that it bombards the user with error and warning messages about using ‘non-genuine’ inks.

A typical message says: ‘Non-HP ink cartridges installed. HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty.’

We’ve had similar complaints about Epson printers and third-party ink. In a snapshot test on the Epson Expression Premium XP-630 we found it did accept third-party inks, but heavily warned you against using them.

Epson told us it that it can’t comment on how its software updates ‘might affect third-party suppliers now or in the future’.

‘There is a large market in non-genuine inks for Epson printers, which has remained pretty consistent over time,’ the company added.

‘Epson would always recommend and can only guarantee the use of genuine Epson inks in its printers. Epson does not test or approve any non-genuine inks and cannot guarantee their quality or design.’

Don’t be put off by the warnings

Printer brands understandably want you to use their printer ink and paper. However, we feel that giving excessive and heavy-handed warnings is possibly a step too far.

You should be able to shop around for your ink, particularly as we know big savings can be made.

Third-party inks can be significantly cheaper, and most sellers will offer a refund or replacement if you do encounter any problems.

Full Original Blog Post

We feel that the big brands shouldn’t be able to push its customers into buying its more expensive alternatives to third party ink providers. By sharing this we hope to spread to word of awareness within our community, so you can dodge the extra costs too!